Shipping & Returns
Cold-chain integrity from our freezer to yours.
Every LEVEL shipment is designed to maintain peptide integrity through a fully documented cold-chain process.
Cold-chain process
How we protect your order
All peptides are stored at −20 °C in climate-controlled cold rooms until packing. Vials remain frozen until the moment of packing.
Orders are packed in EPS foam-lined boxes with gel ice packs rated for 48–72 hours of temperature maintenance at ambient conditions up to 30 °C.
Every shipment includes a disposable temperature monitoring indicator. If the indicator shows a breach, contact us immediately — we will replace the order.
We use carriers with strong cold-chain track records. Shipments are routed to avoid weekend delays where possible.
Inspect packaging on receipt. If temperature integrity is compromised or packaging is damaged, document with photos and contact us within 48 hours.
Domestic shipping (United States)
Delivery timelines
| Method | Estimated Delivery | Notes |
|---|---|---|
| Standard Research Shipping | 3–5 business days | 2–3 day processing + transit |
| Priority (Pro/Lab Members) | 2–3 business days | 1–2 day processing + transit |
| Express Overnight | Next business day | Order by 12 PM ET; additional fee applies |
| Institutional Freight | By arrangement | For bulk / pallet orders; Lab Partner only |
Free standard shipping on domestic orders over $150. Pro and Lab members receive free priority shipping on all orders.
International shipping
Global research delivery
| Region | Estimated Delivery | Notes |
|---|---|---|
| Canada, UK, EU | 5–10 business days | Customs clearance may add 1–3 days |
| Australia, New Zealand | 7–14 business days | Import permits may be required |
| Asia-Pacific | 8–16 business days | Contact us before ordering |
| All other regions | By arrangement | Contact research team before placing order |
International buyers are responsible for all import duties, taxes, and customs clearance. LEVEL ships DAP (Delivered at Place). Some compounds may be restricted in certain jurisdictions — confirm before ordering.
Returns & claims
Our guarantee
If your order does not match its CoA specification, we will replace it or issue a full refund — no questions asked. Include your lot number and a description of the discrepancy.
If your temperature indicator shows a breach, we will ship a replacement at no cost. Document the indicator reading with a photo and contact us within 48 hours of receipt.
If your order arrives with visible packaging damage, photograph it immediately and contact us. We will file a carrier claim on your behalf and arrange a replacement.
Due to the nature of research peptides and cold-chain requirements, we cannot accept returns for orders that have left our facility for reasons other than quality or shipping issues.
Questions about your order?
Our team monitors all active shipments and responds to shipping inquiries within 4 business hours.
Contact Support